General Terms and Conditions of Sale (GTCS)

1. Identification of the Seller

The site www.centralefillers.com is operated by:

Bellros Trading Ltd Cypriot law company Address of the headquarters: Kyriakou Matsi 16, Eagle House, 6th floor, 1082, Nicosia, Cyprus Registration number: HE467761 VAT number: CY60140256P Contact email: support@centralefillers.com

The use of the site implies full and unconditional acceptance of these General Terms and Conditions. Users are invited to consult them regularly, as the Seller reserves the right to modify them at any time.

2. Description of the Activity and Products

Centrale Fillers is an online sales platform for CE-marked medical devices (dermal fillers, thread lifts, mesotherapy products, injection accessories) and cosmetic products, intended exclusively for professional use by qualified healthcare professionals.

All marketed medical devices benefit from CE marking in accordance with Regulation (EU) 2017/745. The devices listed in Annex XVI of the MDR (including aesthetic purpose fillers) are marketed in accordance with Implementing Regulation (EU) 2022/2346 establishing the applicable Common Specifications.

The traceability of each product is guaranteed by the CE marking, batch number, and expiration date, visible on each unit.

Expiration Date: the products sold have a minimum shelf life of 3 months from the date of delivery. Centrale Fillers can, upon request, provide products with a longer shelf life.

Except for exceptions:

Products explicitly sold on promotion due to approaching expiration dates. The date of these products is clearly visible on the product sheet, and they are explicitly discounted due to the approaching expiration date.

3. Exclusive Professional Use and Buyer Responsibility

3.1 Authorized Public

The medical devices marketed on the site are exclusively intended for professional use and must be administered only by qualified healthcare professionals, in accordance with Regulation (EU) 2017/745, Implementing Regulation (EU) 2022/2346, and the applicable regulations in the buyer's country of practice.

Access to the medical device pages is conditioned upon a prior declaration of professional quality. The order of these products also requires an explicit sworn declaration during the purchasing process.

3.2 Buyer's commitments

By validating their order, the buyer declares and acknowledges:

• be a qualified healthcare professional or an authorized buyer to acquire medical devices for professional use
• have read the instructions for use and the conditions for administering the ordered products
• understand that the administration of these products must be performed exclusively by a qualified healthcare professional, in accordance with applicable regulations
• assume full responsibility for the use that will be made of the ordered products

3.3 Seller's liability exclusion

Centrale Fillers cannot be held responsible for any non-compliant use of the products, any administration by an unqualified person, or any consequence of such use. The buyer agrees to indemnify Centrale Fillers for any third-party claims resulting from non-compliant use.

3.4 Provisions applicable to France

In France, in accordance with the regulatory provisions applicable since July 2024, the sale of injectable medical devices for professional use is reserved:

• to doctors and dental surgeons, after validation of the RPPS number and verification that the delivery address corresponds to the practice office
• to B2B distribution companies, subject to providing a KBIS of less than 3 months or validation of the SIRET number, a declaration certificate to the ANSM regarding the resale activity to doctors and dental surgeons, and a delivery address corresponding to the registered office or a secondary establishment of the entity

3.5 Provisions applicable to other jurisdictions

For all other jurisdictions, the buyer acknowledges being informed of the rules applicable to the acquisition, possession, and use of medical devices in their country of practice, and assumes responsibility for their compliance. The buyer agrees that the products will be administered exclusively by a healthcare professional duly qualified according to local legislation.

3.6 Export outside the European Union

For any delivery outside the European Union, the buyer acts as the importer in their country. As such, they are solely responsible for complying with applicable local regulations, including market authorization, registration with local health authorities, taxes and customs duties, as well as the rules for the use of medical devices in force in their country. Centrale Fillers cannot be held responsible for any consequences resulting from the buyer's non-compliance with these local obligations.

4. Order and Payment

Any order placed on the site commits the buyer to immediately pay the corresponding amount by the proposed payment methods (credit card, bank transfer). In case of delay or non-payment, legal action may be taken.

5. Delivery

The delivery options offered are visible depending on the destination country. Delivery times are attributable to the transport partners. Centrale Fillers reserves the right to deliver within an appropriate timeframe based on the supply lead time from the laboratories.

The products are shipped under conditions that comply with the storage requirements for medical devices.

6. Right of Withdrawal

6.1 Deadline and Terms

Centrale Fillers grants a withdrawal period of 14 days from the receipt of the goods. This period is extended until the first working day following if it ends on a Saturday, Sunday, or public holiday.

The buyer must prove compliance with the deadline by any means (deposit receipt, email to support@centralefillers.com before the expiration of the period).

6.2 Exclusions

No refunds or returns will be accepted for opened or unsealed products. The medical devices sold are sterilized, for single use, and must remain intact under the control of a healthcare professional.

No returns will be accepted for international orders outside the EU due to administrative, customs, and logistical complexities for organizing the re-importation of goods.

6.3 Refund Terms

Refunds are made using the original payment method, unless otherwise agreed. Return shipping costs are the responsibility of the customer except for exceptions (defective product, order error). Flat return fees: €8 excl. VAT in France, €10 excl. VAT in the EU, €15 excl. VAT in Switzerland.

In case of return from outside the EU, Centrale Fillers reserves the right not to refund customs fees and additional taxes.

7. Defective Products, Loss, Damage

In case of loss, damage, or defect observed:

• The buyer immediately notifies Centrale Fillers at support@centralefillers.com
• Upon production of physical proof, Centrale Fillers proceeds to refund or resend the product pro rata of the items concerned
• Return shipping costs are then covered by Centrale Fillers

Centrale Fillers Insurance: in case of theft or loss of a package reported by email, a reshipment may be considered after investigation. This insurance does not constitute an automatic commitment to refund or reship without proof.

8. Material Vigilance

In accordance with the Seller's vigilance obligations (articles 14, 83 and following of Regulation (EU) 2017/745), the buyer agrees to immediately notify any incident, adverse effect, or malfunction related to the use of a product via support@centralefillers.com.

Centrale Fillers will transmit this information to the relevant manufacturer and, where applicable, to the competent authorities in accordance with applicable regulatory obligations.

9. Protection of Personal Data

Centrale Fillers processes the personal data of its clients in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation.

9.1 Purposes and Legal Bases

9.2 Rights of Data Subjects

The user has the rights of access, rectification, erasure, limitation, portability, and opposition. Any request can be addressed to support@centralefillers.com accompanied by a copy of an identity document.

9.3 Data Transmission

Data is only transmitted to partners strictly necessary for the execution of the contract (carriers, logistics partners) and to the competent authorities within the framework of material vigilance.

9.4 Telemarketing

In accordance with Article L.223-2 of the French Consumer Code, users have the right to register on the Bloctel opposition list (www.bloctel.gouv.fr).

10. Intellectual Property

Any reproduction, representation, modification, or adaptation of the site or its elements is prohibited without prior written authorization from Centrale Fillers, under penalty of legal action in accordance with applicable intellectual property laws.

11. Limitations of Liability

Centrale Fillers shall not be held responsible:

• material damages related to the use of the site in case of unsuitable equipment or bugs
• indirect damages (loss of market, loss of opportunity)
• content posted in interactive spaces, it being specified that Centrale Fillers reserves the right to delete without notice any content that violates legislation or data protection

12. Cookies and Hyperlinks

The site uses cookies for navigation and audience measurement purposes. The user can configure their browser to refuse them, which may limit access to certain services.

Links to third-party sites are established with permission. Centrale Fillers cannot verify their content and disclaims any responsibility in this regard.

13. Applicable Law and Jurisdiction

These general terms and conditions are governed by Cypriot law, the location of the registered office and effective management of Bellros Trading Ltd.

Any dispute relating to the interpretation or execution of these terms shall be under the jurisdiction of the Cypriot courts.

The preceding provisions do not prejudice:

• the mandatory consumer protection rules applicable in the consumer's country of habitual residence (Regulation (EU) No. 593/2008 known as "Rome I")
• the rules of jurisdiction applicable to disputes involving a consumer (Regulation (EU) No. 1215/2012 known as "Brussels I bis")

14. Miscellaneous Provisions

Force majeure

Centrale Fillers shall not be held responsible for the non-fulfillment of its obligations in the event of force majeure.

Severability

The nullity or unenforceability of any of the provisions of these general terms and conditions shall not affect the validity of the other provisions.

Language

These general terms and conditions are written in French. In case of translation, the French version prevails in the event of a dispute regarding interpretation.

15. Contact

Centrale Fillers — Bellros Trading Ltd Customer Service: support@centralefillers.com Phones: +33 4 11 92 27 34 / +34 518 88 94 96 / +44 020 3966 2052 / +351 308 801 812 / +49 0800 0001 867 Hours: Monday – Friday, 9:30 AM – 5 PM (CET)