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Do you have any questions or doubts?
Our Commitments
Guaranteed provenance from official laboratories
Stock in France with controlled temperature
Traceability of batches and expiration dates
Monday – Friday: 9:30 AM - 5:00 PM
19 Rigaud Street 34000 Montpellier, France
The Centrale Fillers Transport Guarantee is the ideal solution to secure your shipments. In case of theft or loss of your package, this service allows you to quickly receive a replacement without having to wait long. A simple email is enough to report the incident and regain your peace of mind.
Customer service 5 days a week,
A team that listens
CE LABEL
Total Traceability
Express delivery
Fast as the wind
<p>The Centrale Fillers Transport Guarantee is designed to provide effective coverage when shipping your packages. In the event of theft or loss, you do not have to comply with the usual waiting period of up to 90 days before receiving assistance. Unlike traditional solutions, our insurance responds quickly and efficiently. You simply need to report the lost or damaged package by email, and our team is committed to reviewing your request as soon as possible. Once the investigation of your shipment is completed, we will take care of sending you a new package at no additional cost or endless delays. This service is particularly recommended for those who wish to ship valuable or sensitive products, thus ensuring total peace of mind during your transactions. Say goodbye to the stress of waiting for shipping problem resolutions; with Centrale Fillers, you benefit from responsive and professional support.</p>
<ol><li>Incident identification: Note the tracking number and identify the lost or damaged package.</li><li>Declaration: Send an email to our customer service mentioning the tracking number and the nature of the problem.</li><li>Waiting for the investigation: Our team will process your request and conduct an investigation of the incident.</li><li>Receipt of the new package: After validation, a new package will be shipped as soon as possible.</li></ol>
<p><strong>This service includes:</strong> Insurance coverage for packages shipped via Centrale Fillers only.</p>
<p>No known allergens associated with this service, as it does not contain physical products.</p>
<ul><li><strong>What is the deadline to report a lost package?</strong><br>Report it immediately by email to our customer service as soon as you notice the loss.</li><li><strong>Is the service available for all types of packages?</strong><br>Yes, as long as the package is shipped via Centrale Fillers.</li><li><strong>Can I get a refund?</strong><br>This service does not offer refunds but provides a quick replacement in case of loss or theft.</li><li><strong>What should I do if I have not received a response after my report?</strong><br>Please contact us again to follow up on your request.</li></ul>
<ul><li><strong>Speed and efficiency:</strong> The immediate activation of the service after reporting an incident significantly reduces waiting times.</li><li><strong>Peace of mind:</strong> You can ship your packages with confidence, knowing they are protected against unforeseen events.</li><li><strong>Free replacement:</strong> In case of loss or theft, a new package is sent to you at no additional cost.</li></ul>
Guaranteed provenance from official laboratories
Stock in France with controlled temperature
Traceability of batches and expiration dates