Corona Virus - Impact on deliveries by carrier
This article is no longer relevant since the end of the lockdown period.
Here is a list of carriers maintained or not on our store as well as the status of their distribution network respectively after the impact of the new health directives (particularly lockdown) taken to curb the spread of COVID-19 or Corona Virus. The delivery times of the carriers are generally maintained. However, delivery times will no longer be guaranteed until further notice in light of the national/international situation. Thank you for your understanding and patience. Wishing you good health and enjoyable reading during lockdown...! |
DHL - Deliveries maintained
- DHL Express 24H deliveries are maintained.
- DHL Express 24H deliveries before 12 PM / before 9 AM are also maintained according to zones and agencies in France, please contact DHL for more information.
- The DHL pickup point network is still active but restricted; for more information, please contact DHL services.
Mulhouse: reopening of the agency: the service is operational but given the situation, a return to normal for pickups and deliveries is expected by the end of the week. Metz: agency operational for pickups but closed for delivery in the following postal codes: 54110 to 54990, 55000 to 55840, 57170 to 57990. Biarritz: pickups and deliveries are only guaranteed every other day for the following postal codes: 64400, 64800, and 64490. Strasbourg: shipments of dangerous goods are not guaranteed. Corse: service not guaranteed in the following towns: Calcatoggio /Casaglione (20111); Zoza /Altagene /Mela (20112); Piana (20115); Zerubia/Aullene (20116); Salice/Arbori/Pastriciolla (20121); Quenza (20122); Zonza (20124); Orto/Soccia (20125); Evisa/Cristinacce (20126); Serra Scopamene (20127); Zicavo (20132); Tasso/Palneca/Ciamanacce (20134); Lopigna (20139); Olivese (20140); Marignana (20141); Quasquara (20142); Fozzano/Figaniella (20143); Serriera/Osani (20147); Cozzano (20148); Ota (20150); Arro/Ambiegna (20151); Sorbolano (20152); Frassetto (20157); Vico/Murzo/Coggia/Renno (20160); Cargiaca (20164); Tallano (20165); Corrano (20168); Levie (20170); Monaccia (20171). |
Colissimo - Stopped on our website. Home deliveries (from Wednesday to Friday) and relay deliveries stopped.
From Tuesday, March 17
- 10,000 pickup points were affected by the closure order.
- 8,000 pickup points remain available: grocery stores, tobacco shops, and post offices.
- Colissimo remains in constant contact with its agents and its network to determine which part of the network remains active on a daily basis. More information can be obtained by directly contacting postal services.
No compensation will be granted in case of delivery delays for all shipments from March 16, 2020 Delivery operations are maintained. Postal agents continue to travel to their workplaces (except in cases such as: suspicion of Covid-19; childcare issues). |
Mondial Relay - Stopped on our website until April 15, 2020
 As of Thursday, March 19 – The delivery and shipment of parcels in France and internationally (to pickup points and at home) is halted until April 15, 2020 – The entirety of Mondial Relay's operations is suspended as well as their customer service. Any new claims or claims in process will be addressed once normal operations resume. Thus, given the accumulation of claims, a processing delay should be expected following the resumption of Mondial Relay's activities on April 15, 2020. The company Mondial Relay clearly requests that we stop offering their service for any national/international shipments. For parcels in transit: These will remain confined at Mondial Relay points until the reopening of the selected receiving agency. For parcels deposited at a now-closed pickup point, they must remain pending until the agency reopens... Mondial Relay Spain is experiencing the same halt in its operations at Points Relais®. |
Chronopost - Deliveries suspended
 Starting Monday, March 16
- After the closure of numerous Pick-up points and post offices, home deliveries / secure location deliveries as well as mailbox deliveries should be prioritized.
- In case of absence, a second presentation only will be made before your package is put in storage.
Pick-up Relay Network - Stopped at our store
- 4,900 relay points are subject to the closure order.
- 6,300 relay points (mainly tobacco shops) remain active.
Chronopost International - Deliveries suspended
FRANCE / EUROPE: all activities are proceeding as usual. However, delays are to be expected for many deliveries due to the number of Chrono companies that are closed. Many Chrono pickup points are also closing their doors in order to comply with health guidelines. We encourage home deliveries.
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